Shipping Policy

Thank you for shopping with EleveraWorld. We are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for information regarding order processing, shipping timelines, and delivery.

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed, shipped, or delivered on weekends or public holidays.
• During peak seasons, sales events, or holidays, processing times may be slightly extended.

Shipping Timeframes

Estimated delivery times:

Delivery times are estimates and may vary depending on courier services, weather conditions, customs processing, and other external factors.

Shipping Charges

• Shipping charges are calculated at checkout based on the delivery location and order value.
• Free shipping may be offered on eligible orders during promotional periods or when minimum purchase requirements are met.

Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS containing:

• Tracking number
• Courier partner details
• Tracking link

You can use the tracking information to monitor your shipment's status.

Delivery Information

Please ensure that all shipping information provided at checkout is accurate and complete.

EleveraWorld is not responsible for:

• Delays caused by incorrect shipping information.
• Failed deliveries due to unavailable recipients.
• Delivery issues caused by circumstances beyond our control.

International Shipping

For international orders:

• Customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their local authorities.
• These fees are not included in the product price or shipping cost unless otherwise stated.
• Customs clearance procedures may affect delivery timelines.

Delayed or Lost Shipments

While we work with reliable shipping partners, unexpected delays may occur.

If your package:

• Has not arrived within the estimated timeframe, or
• Appears lost in transit,

please contact our customer support team, and we will assist in investigating the shipment.

Damaged Packages

If your order arrives damaged:

1. Take clear photos of the package and product.
2. Contact our support team within 48 hours of delivery.
3. Provide your order number and supporting images.

We will review the issue and provide an appropriate resolution.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If you notice an error in your shipping address, please contact us immediately. Address changes may not be possible once an order has been processed or shipped.