Returns & Refunds

At EleveraWorld, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Returns & Refunds Policy below.

Return Eligibility

You may request a return if:

• The item was delivered damaged, defective, or incorrect.
• The item is unused, unworn, unwashed, and in its original condition.
• All original tags, labels, and packaging are intact.
• The return request is submitted within 7 days of receiving the order.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Products purchased during clearance or final sale promotions.
• Gift cards and digital products.
• Items showing signs of use, washing, alteration, or damage caused by the customer.
• Products returned without original tags or packaging.

How to Request a Return

To initiate a return:

1. Contact our customer support team.
2. Provide your order number and reason for return.
3. Include photos if the item is damaged, defective, or incorrect.
4. Our team will review your request and provide return instructions.

Return Shipping

• If the return is due to a damaged, defective, or incorrect item, EleveraWorld may cover the return shipping cost.
• For other eligible returns, return shipping charges may be the responsibility of the customer.
• Shipping charges paid during the original purchase are generally non-refundable unless the error was on our part.

Inspection and Approval

Once we receive the returned item:

• The product will be inspected to verify its condition.
• You will be notified regarding the approval or rejection of your return request.
• Approved returns will proceed to the refund process.

Refund Policy

After your return is approved:

• Refunds will be issued to the original payment method used during purchase.
• Processing may take 5–10 business days, depending on your payment provider or bank.
• You will receive a confirmation notification once the refund has been initiated.

Exchange Policy

We offer exchanges for:

• Damaged or defective items.
• Incorrect products received.
• Size exchanges (subject to stock availability).

If the requested replacement item is unavailable, a refund or store credit may be offered.

Order Cancellation

Orders may be canceled before they are processed and shipped.

Once an order has been dispatched, cancellation requests may not be accepted. In such cases, customers can request a return after delivery if eligible under this policy.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

1. Contact us within 48 hours of delivery.
2. Provide clear photos of the product and packaging.
3. Our team will arrange a replacement, exchange, or refund after verification.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

• Check your bank account again.
• Contact your payment provider or bank.
• Reach out to our support team for assistance.